Privacy Policy for Eloquent Edge Training
Eloquent Edge Training ("we," "our," or "us") is committed to protecting the privacy of individuals who interact with our services, including public speaking workshops, communication skills training, corporate presentation coaching, interpersonal communication courses, leadership communication programs, voice modulation and delivery techniques, confidence building for presenters, and bespoke training solutions for teams. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that is reasonably necessary for us to provide our training services and manage our business operations. This may include:
- Identity and Contact Data: Name, email address, phone number, physical address, job title, and company name when you register for a workshop, inquire about our services, or subscribe to our communications.
- Payment Data: Details related to payments for our services, though we typically use secure third-party payment processors who handle credit card details directly. We do not store full credit card numbers on our servers.
- Training and Performance Data: Information related to your participation in our programs, feedback you provide, and any assessments of your progress to help us tailor our training effectively.
- Correspondence Data: Information contained in any communication you send to us, whether through email, phone, or our online forms.
- Technical and Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referral sources, length of visit, and page views, collected through technologies like cookies.
2. How We Collect Information
We collect information in several ways:
- Directly from You: When you fill out forms on our website, communicate with us via email or phone, register for a workshop, or provide feedback during training sessions.
- From Your Employer or Organisation: If your employer or an organisation arranges training for you, they may provide us with your contact details and other relevant information.
- Automatically: As you interact with our online platform, we may collect technical and usage data using cookies and similar tracking technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing and Delivering Services: To conduct our public speaking workshops, communication skills training, and other related programs, and to facilitate your participation.
- Communication: To respond to your inquiries, send you registration confirmations, course materials, updates, and other important service-related communications.
- Personalisation: To tailor our training content and delivery to better meet your specific needs and improve your learning experience.
- Marketing and Promotions: To send you information about our new services, workshops, and promotions that may be of interest to you, where you have consented to receive such communications or if we believe it is of legitimate interest. You can opt-out at any time.
- Internal Operations: For internal record-keeping, administrative purposes, data analysis, and improving our services and website.
- Compliance: To comply with our legal obligations and resolve any disputes.
4. Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third-party service providers who assist us in operating our business and providing our services (e.g., IT support, payment processors, analytics providers, email service providers). These providers are only provided with the information they need to perform their specific functions and are bound by confidentiality obligations.
- Your Employer/Organisation: If your training is sponsored or arranged by your employer or another organisation, we may share information about your attendance and progress with them as part of our service agreement.
- Legal Requirements: Where required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy or de-identify it.
7. Your Rights
Under Australian privacy laws, you have certain rights concerning your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal information.
- Opt-out of Marketing: Opt-out of receiving marketing communications from us.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website, and we encourage you to review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a complaint, please contact our Privacy Officer at:
Eloquent Edge Training
145 King Street, Level 7
Sydney, NSW, 2000
Australia
If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).